Fair Trading Agreement
Why should I read this?
Because it is important. The Fair Trading Charter together with the Important Holiday Information form the basis of a legally binding contract between you (the person making the booking and everyone else named) and us (GEE VEE TRAVEL 36-38 Eldon Street, Barnsley, South Yorkshire, S20 2JB). If you take a few moments to study them you will see that they set out, in simple terms, what responsibilities we each have under the contract. Reading it now may help you avoid problems later. Our Fair Trading Agreement and holiday information set out clearly and simply the responsibilities which we at GEE VEE TRAVEL have to you and which you in turn have to us when a contract is made between us.
How do I make a contract?
You can make a contract in a number of ways, by writing to us or by phoning us. The contract between us is made when your booking is entered on our computer and a booking reference number is produced. At that moment, the contract between us begins. We will send you a confirmation after booking – please check it carefully to ensure all the details are correct.
Financial security
GEE VEE TRAVEL is a household name in South Yorkshire, a name that is associated with reliability and security. Our ownership provides you with peace of mind to know that your money is safe and secure. We have appointed PPT Trustees Limited to act as Trustees to the Gee Vee Travel Trust Account.
Your Contract with GEE VEE TRAVEL
1. You pay a deposit
If you choose to take out the travel insurance we offer, the premium must be paid at the time of booking, along with a deposit of £30 per person. You will be provided with a copy of the policy wording along with your confirmation of booking. Please note that a specimen copy of the policy wording is available upon request.
2. You pay the balance
The balance of the fare must be paid via the office at which you made your booking at least 6 weeks before the holiday departure date. If you book within 6 weeks of the departure date you must pay the full holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply cancellation charges, all tour fares are payable in sterling currency.
3. If you change your booking
If you want to make any changes to your booking such as changing the date or room type or joining point, we will do our best to help but we cannot guarantee to make the changes that you want. If we do manage to make the changes we will normally charge £10 per booking to cover our administration costs - plus any charges if you are buying a more expensive holiday. Some changes however are so significant that we will treat them as cancellations. Significant changes include; transfer to a different holiday or departure date within the balance due date. If it is impossible to go on holiday then, in some circumstances, you may transfer your booking to someone else (a transferee) if you give us reasonable notice. The transferee must be someone who satisfies all the conditions for the holiday. We will then make an administration charge of £10 per person for every transfer we make. We will also charge you for any extra costs caused by the transfer. Both you and the transferee remain responsible for paying for the holiday. If you do not transfer your booking to someone else, that person must take out separate insurance if insurance if required.
4. If you cancel your holiday
You, or any members of your party, may cancel your holiday at any time provided that the cancellation is made by the person who booked and is communicated to us in writing or person via the office at which you made your booking. As this incurs administration costs we will retain your deposit and, in addition, may apply cancellation charges.
5. If you have a complaint
If you have a complaint during your holiday, please inform our driver or representative who will do his/her utmost to resolve the problem immediately. If the matter cannot be put right on the spot you must notify us in writing after the tour ends. Please address your letter to: GEE VEE TRAVEL, 37 St Marys Gate, Chesterfield, Derbyshire, S41 7TH, and give the tour title and departure date. Failure to establish your complaint immediately in accordance with the above procedure may effect the outcome of it.
6. Statutory Authorities
This brochure is issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent sovereign state through which the tours run.
7. Conditions of Carriage
When travelling on GEE VEE TRAVEL coach you are carried under the GEE VEE TRAVEL Conditions of Carriage. When travelling on a ferry or transport provided by any other Courier, the Conditions of Carriage of that Courier apply and are subject to any applicable National Conditions or International Conventions which may limit or exclude liability. The Public Service Vehicle (Conduct of Drivers, Conductors and Passengers) regulations as amended 1990, apply to all coaches throughout any holiday in the UK.
